Frequently asked questions

General
Installation
How to?
Maintenance
How do I know what type of doorbell system I currently have?

Check to see if there are wires connected to your existing push button or doorbell. If there are wires, you have a wired doorbell.

Can I link more than one push button to the same doorbell?

Yes for Honeywell Home wireless doorbells. They allow up to 6 wireless push buttons to be connected depending on the model. Please refer to the table below:

Series 3 (DC313xx) 4 wireless push buttons
Series 5 (DC515xx) 4 wireless push buttons
Series 9 (DC917xx) 6 wireless push buttons

Honeywell Home offers kits in this type of configuration with two push buttons and a doorbell. Please refer to the products available in your country.

Yes for Honeywell Home wired doorbells. They allow up to 2 wired push buttons and 5 wireless push buttons depending on the model. Please refer to the table below:

Series 3 wired (DW31xxx) 2 wired push buttons
Is the DC917xx MP3 Doorbell compatible with Apple Mac computers?
For the optimum experience, we recommend that you use a Windows PC with the DC917xx MP3 Doorbell. There are known issues with the current Apple OS that may cause difficulties when attempting to upload melodies to this doorbell. An experienced Apple user may be able to work around this.
I have plasterboard walls, are the supplied fixings for the doorbell wall bracket suitable?

No. While the screws and wall plugs supplied with all Honeywell Home Wireless Doorbells are suitable for most types of wall, for plasterboard walls and some other applications, you may need to source suitable screws and wall plugs.

I have UPVC door frames, are the supplied fixings for the push button bracket suitable?

Yes, all push buttons are supplied with countersink screws suitable for wood and UPVC surfaces. For other applications you may need to source suitable screws and wall plugs.

I have metal door frames, are the supplied fixings for the push button bracket suitable?

No. It is not advisable to mount the push button onto metal surfaces as the material can block wireless signals between the push button and the doorbell. However, if this is the only option then we recommend that you use the sticky pad provided as opposed to using the provided screws.

Can I use the supplied sticky pad to mount the push button to my door frame without using the wall bracket?

No. This is not advisable as the push button is designed to work with the wall bracket for easy battery maintenance. Sticking the push button directly on the door frame without the wall bracket will make it difficult for you to change the batteries in the future.

Can I install my push button outside where it gets wet?

Yes, the push button is waterproof ( IP55) and is protected from rain showers.

What type of batteries should I buy for my Honeywell Home Doorbell?

It is advisable to use good quality alkaline type batteries, because this type of battery has a more stable voltage, and lasts longer than the lower cost zinc-carbon type.

Rechargeable batteries (NiCd or NiMh) are not suitable because they have a lower voltage, and the doorbell circuitry will not operate reliably at the low voltage.

I am having trouble connecting my bell wires to the quick fit wired doorbell bracket.

Check if Bell Wire is used. If not, we suggest replacing the existing wire with Bell Wire.

Check if there is an adequate length of bare wire exposed, and that it is not folded. 8-9mm of exposed bell wire is recommended.

I have a transformer. Which connector should I use to connect the wires?

The Wired Doorbell bracket connectors are labelled as follows:

  • A1 & A2 - Connectors for Wired Push Button 1
  • B1 & B2 - Connectors for Wired Push Button 2
  • AC1 & AC2 - Connectors for Transformer

faq_transformer_diagram                   

(Caution: it is recommended to use a qualified electrician to connect and check operation of transformers)

What music file formats are supported on the DC917xx MP3 Doorbell?
The DC917xx MP3 Doorbell can support most MP3 files, sampling rates (<48kHz), bit rates (<320kbps), mono or stereo. The doorbell does not support .WAV or other audio formats.
Can I power my DC917xx MP3 Doorbell from my computer’s USB connection?
No. The MP3 Doorbell is only powered from the computer during file transfer. In normal use, the doorbell cannot be powered from a computer USB outlet.
My DC917xx MP3 Doorbell has not stored my MP3 melody even though it was sucessfully transferred.
The DC917xx MP3 Doorbell may not initially recognise downloaded MP3 melodies for at least 15 seconds if it is powered from the USB without batteries installed. It is recommended to have the batteries installed at all times.
When connected to my computer, my DC917xx MP3 doorbell does not activate when the push button is pressed.
When you connect the DC917xx MP3 doorbell to a computer with the USB cable, it will switch to edit mode and the doorbell sound output will be automatically turned off. Disconnect the doorbell from the computer to resume normal operation.
Can I play a full song downloaded as an MP3 file on my DC917xx MP3 Doorbell?
No, only the first 15 seconds of any MP3 file will be played by the DC917xx MP3 Doorbell.
How can I edit my MP3 melodies to the required 15 seconds to play on my DC917xx MP3 Doorbell?
There are various free MP3 cropping tools available online which can be found via any Internet search engine.
What should I do if my PC does not automatically recognize my DC917xx MP3 Doorbell as an external drive?
When you connect the DC917xx MP3 Doorbell to a computer for the first time, your computer should automatically install the USB device driver. If the doorbell is not detected, remove and reinsert the USB connector, or try a different USB port.
Why has the MP3 melody that I assigned to a specific push button changed on my DC917xx MP3 Doorbell?

If you have associated your push button to a downloaded melody and you subsequently delete that melody, by default the push button will play the next available downloaded melody, if any are present, or it will default to one of the standard melodies available on the DC917xx MP3 Doorbell.

If you have more than one push button, deleting an MP3 melody that is associated to a specific push button will affect the other push buttons in the system. To change the melody associated with each push button, press the specific push button, then press the melody button melody on the doorbell until you hear your desired melody.

I use an Apple Mac, and am having trouble downloading MP3 files to my DC917xx Doorbell.
The current Apple Mac OS cannot transfer MP3 files to the DC917xx MP3 Doorbell in the correct format (an error is generated). This is believed to be a bug in the Apple OS. Use a Windows PC or check the internet for a fix.
How do I perform a factory reset?

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

My doorbell has stopped working. I`ve checked and replaced the batteries, but it still refuses to work.

Try performing a factory reset. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

How do I switch off the Halo Light and/or the LED Strobe?

To change the Halo Light / LED Strobe sequence, press the sun symbol button sun until you find a suitable light sequence.

How do I change the colour of the Halo Light?

Press the push button. When the Halo Light on your doorbell flashes, press the Sun button sun on the doorbell one or more times to select a different halo colour.

How do I change the doorbell melodies?

Press the push button. When the doorbell plays a melody, press the melody button P3 Chime on the doorbell one or more times to select a new melody.

My doorbell has stopped sounding but the Halo Light and/or LED Strobe still light up.

The Sleep/Mute button may have been pressed or activated. The mute symbol may flash if the push button is activated. To deactivate, press and hold the mute button Sleep Mode/Mute until a beep is heard. The doorbell will now sound when the push button is pressed.

How do I locate the product code for my doorbell or accessory?

Either look at the bottom of your doorbell, or inside the battery cover, and locate the grey rating label. On the label, there will be a product code starting with 2 or 3 letters, then 3 digits, followed by some other letters. For example, DC315xx, DC515xx, DW915xx, and so on.

Ratings-Product-Code-for-FAQ

How do I add my name to the name plate on my push button?
DCP511x and DCP911x wireless push buttons are provided with a name plate to allow you to write your name or house number on the push button. You will need a small flat bladed screw driver and a permanent ink pen. Remove the transparent cover with the screwdriver to access the name plate. Write your name on the insert card and refit the transparent cover.
How do I de-link or remove a device (push button, motion sensor, door/window sensor) from my doorbell?

If you have already reached the maximum number of devices for your doorbell, you will be able to de-link or remove a device by adding a replacement device at the same time. Please refer to the question below for instructions on how to do this.

If you have not reached the maximum number of devices for your doorbell, you will not be able to de-link or remove a single device. In this case, performing a factory reset (which removes all the linked devices) is the only option.

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device. 

I cannot add a wireless device (push button, motion sensor, door/window sensor) and the doorbell beeps twice when I try to do so.

You have exceeded the maximum number of wireless devices that your Honeywell Home doorbell can connect to. Your doorbell will accept 2, 4, 5 or 6 devices according to the model. Please refer to this table:

Series 3 (DC311xx and DCR311xx) 2 wireless devices
Series 3 (DC313/5xx and DCR313/5xx) 4 wireless devices
Series 5 (DC515xx) 4 wireless devices
Series 9 (DC915xx and DC917xx) 6 wireless devices
Series 9 wired (DW915xx) 2 wired push buttons and 5 wireless devices

For doorbells with a Halo Light: After attempting to add the new device, wait for the doorbell to beep twice. You now have the option to remove one of the devices already linked to the doorbell, and replace it with the new device. A short press of the Settings button settings will cause the doorbell to indicate the Halo colour of the 1st stored device in the memory. A second short press will cause the Halo colour of the 2nd device to be displayed. Repeated short presses will cycle through the colours for all linked devices. A long press of the Settings button will cause the device indicated by the Halo colour to be overwritten with the new device. There is a 12 second window to complete this operation.

For doorbells with no Halo Light: The Red LED will flash rapidly. A short press of the Settings button settings (less than 2 seconds) will cause the oldest device in the doorbell memory to be overwritten. A long press of the Settings button settings (more than 2 seconds) will cause the newest device to be overwritten. If no button is pressed within 12 seconds, nothing will be changed.

If you are unable to identify the devices because no unique colours for the Halo Light was set, you can perform a factory reset to delete all linked devices from the memory, then link the new device. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device.

How do I assign a different melody to a 2nd / 3rd push button or other device (wireless motion sensor or door/window sensor)?

Your push button, sensor or other device must first be already linked to your doorbell. To change the melody for a specific device, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the doorbell plays a melody, press the melody button P3 Chime on the doorbell one or more times to select a new melody.

How do I assign a different Halo colour to a 2nd / 3rd push button or other device (wireless motion sensor or door/window sensor)?

Your push button, sensor or other device must first be already linked to your doorbell. To change the Halo colour, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the Halo Light on your doorbell flashes, press the Sun button sun on the doorbell one or more times to select a different halo colour. You have 12 seconds to complete the operation.

Can I set up the Secret Knock feature on a 2nd / 3rd push button with a different melody and Halo Light colour?

Yes, you can do this for as many push buttons as your doorbell can store in its memory. Your push button must first be already linked to your doorbell. Press your push button 3 times in quick succession. The doorbell will now sound the same melody as when you press the push button once. Now press the melody button P3 Chimeon your doorbell one or more times until you hear the melody you want to select for the "Secret Knock". Where applicable, you can now press the Sun button sun one or more times to select the desired Halo colour for the "Secret Knock".

How do I replace the batteries on my wireless push button?
  1. Remove the push button from its bracket by using a screwdriver to press the release tab and slide the push off the bracket.
  2. Locate the round battery cover, and using a coin, turn the battery cover 60°anti-clockwise. The battery cover will now be released from the back cover.
  3. Replace the CR2032 coincell battery.
  4. Refit the battery cover by aligning the arrow on the battery cover with the open lock symbol on the back cover. Press and turn 60°clockwise.
  5. Relocate the push on the bracket, ensuring that it is locked in position.
How do I replace the batteries on the doorbell?
  1. Remove the battery cover on the rear of the doorbell by pushing the tab and lifting.
  2. Replace batteries with the same type - either Alkaline LR6 (AA) or LR14 (C).
  3. Replace the battery cover.
How do I replace the batteries on the wireless motion sensor?
For L430x: Use a flatblade screwdriver to release the catch and open the hinged cover. Replace battery with PP3 (6LR61) Alkaline. How to replace L430x Batteries
Can I get replacement components such as push button brackets, doorbell brackets, push button name plates, and spare name labels?

Unfortunately Honeywell Home do not currently offer such components separately.

Can I service the Doorbell and Push Button myself?

The Doorbell and Push Button contain no serviceable parts, except for replacement of batteries.

What should I do with the old batteries?
All old batteries must be disposed of safely using the facilities available in your region.
Where can I get a copy of the installation guide?

The Quick Start Guides and Installation Manuals are available from this website. Please refer to the relevant product page or further down in this Support Section.

My push button has stopped working.

Check to see if the battery needs replacing, by replacing the CR2032 coin cell battery.

Why does the doorbell beep twice after playing a melody?

The doorbell beeps twice to notify you that the push button battery is low and needs replacing.

My illuminated Wired Push Button light has stopped working

Check if the push button has been jammed in the closed position which may result in the push button light not being powered. If so, release the jammed button and ensure that there is no restriction on its movement.

If Wired Push Button light is still not functional, the light element may have failed. If so, you may need to replace the Wired Push Button module.

How to guides

No How to guides found

Downloads

Kits
Accessories
Melodies
Kits
Data sheet
Quick start guides
Instruction manuals
Declaration of conformity
 
Accessories
Data sheet
Quick start guides
Instruction manuals
Declaration of conformity
 
Melodies

HW141-Smart Sax
HW140-Marimba
HW139-Knock
HW138-Guzheng
HW137-Flute2
HW136-Darbuka
HW135-Brass Beethoven
HW134-Guitar Hero5
HW133-Guitar Hero4
HW132-Guitar Hero3
HW131-Guitar Hero2
HW130-Guitar Hero1
HW129-Westminster2
HW128-Westminster1
HW127-Vibraphone
HW126-Tube Chime2
HW125-Tube London Bridge
HW124-Tube_ Ding Dong2
HW123-Tube Ding Dong
HW122-Tube Big Ben
HW121-Tube Chime
HW120-Synth Bell
HW119-Ding Dong6
HW118-Ding Dong5
HW117-Ding Dong4
HW116-Ding Dong3
HW115-Ding_Dong2
HW114-Ding Dong D107
HW113-Bell Short
HW112-Bell Polyphonic
HW111-Bell St Clements
HW110-Bell Boys & Girls
HW109-Bell Arpeggio
HW108-Bell
HW107-Telephone3
HW106-Telephone2
HW105-Telephone1
HW104-E2531-5
HW103-E2521-5
HW102-Alert2
HW101-Alert