Honeywell Doorbell Support – Singapore

No. While the screws and wall plugs supplied with all Honeywell Wireless Doorbells are suitable for most types of wall, for plasterboard walls and some other applications, you may need to source suitable screws and wall plugs.

Yes, all push buttons are supplied with countersink screws suitable for wood and UPVC surfaces. For other applications you may need to source suitable screws and wall plugs.

No. It is not advisable to mount the push button onto metal surfaces as the material can block wireless signals between the push button and the doorbell. However, if this is the only option then we recommend that you use the sticky pad provided as opposed to using the provided screws.

No. This is not advisable as the push button is designed to work with the wall bracket for easy battery maintenance. Sticking the push button directly on the door frame without the wall bracket will make it difficult for you to change the batteries in the future.

Yes, the push button is waterproof ( IP55) and is protected from rain showers.

It is advisable to use good quality alkaline type batteries, because this type of battery has a more stable voltage, and lasts longer than the lower cost zinc-carbon type.

Rechargeable batteries (NiCd or NiMh) are not suitable because they have a lower voltage, and the doorbell circuitry will not operate reliably at the low voltage.

Check if Bell Wire is used. If not, we suggest replacing the existing wire with Bell Wire.

Check if there is an adequate length of bare wire exposed, and that it is not folded. 8-9mm of exposed bell wire is recommended.

The Wired Doorbell bracket connectors are labelled as follows:

• A1 & A2 - Connectors for Wired Push Button 1
• B1 & B2 - Connectors for Wired Push Button 2
• AC1 & AC2 - Connectors for Transformer

(Caution: it is recommended to use a qualified electrician to connect and check operation of transformers)

Either look at the bottom of your doorbell, or inside the battery cover, and locate the grey rating label. On the label, there will be a product code starting with 2 or 3 letters, then 3 digits, followed by some other letters. For example, DC315xx, DC515xx, and so on.

The Sleep/Mute button may have been pressed or activated. The mute symbol may flash if the push button is activated. To deactivate, press and hold the mute button until a beep is heard. The doorbell will now sound when the push button is pressed.

Press the push button. When the doorbell plays a melody, press the melody button on the doorbell one or more times to select a new melody.

Press the push button. When the Halo Light on your doorbell flashes, press the Sun button on the doorbell one or more times to select a different halo colour.

To change the Halo Light / LED Strobe sequence, press the sun symbol button until you find a suitable light sequence.

Try performing a factory reset. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

DCP511x wireless push buttons are provided with a name plate to allow you to write your name or house number on the push button. You will need a small flat bladed screw driver and a permanent ink pen. Remove the transparent cover with the screwdriver to access the name plate. Write your name on the insert card and refit the transparent cover.

Press and hold the settings button on the doorbell until an amber light flashes, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). Press the push button. Doorbell will play a melody. Your push button is now linked.

You have exceeded the maximum number of wireless devices that your Honeywell doorbell can connect to. Your doorbell will accept 2, 4, 5 or 6 devices according to the model. Please refer to this table:

For doorbells with a Halo Light: After attempting to add the new device, wait for the doorbell to beep twice. You now have the option to remove one of the devices already linked to the doorbell, and replace it with the new device. A short press of the Settings button will cause the doorbell to indicate the Halo colour of the 1st stored device in the memory. A second short press will cause the Halo colour of the 2nd device to be displayed. Repeated short presses will cycle through the colours for all linked devices. A long press of the Settings button will cause the device indicated by the Halo colour to be overwritten with the new device. There is a 12 second window to complete this operation.

For doorbells with no Halo Light: The Red LED will flash rapidly. A short press of the Settings button (less than 2 seconds) will cause the oldest device in the doorbell memory to be overwritten. A long press of the Settings button (more than 2 seconds) will cause the newest device to be overwritten. If no button is pressed within 12 seconds, nothing will be changed.

If you are unable to identify the devices because no unique colours for the Halo Light was set, you can perform a factory reset to delete all linked devices from the memory, then link the new device. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device.

Your push button, sensor or other device must first be already linked to your doorbell. To change the melody for a specific device, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the doorbell plays a melody, press the melody button on the doorbell one or more times to select a new melody.

Your push button, sensor or other device must first be already linked to your doorbell. To change the Halo colour, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the Halo Light on your doorbell flashes, press the Sun button on the doorbell one or more times to select a different halo colour. You have 12 seconds to complete the operation.

Your push button must first be already linked to your doorbell. Press your push button 3 times in quick succession. The doorbell will now sound the same melody as when you press the push button once. Now press the melody button  on your doorbell one or more times until you hear the melody you want to select for the "Secret Knock". Where applicable, you can now press the sun button one or more times to select the desired Halo colour for the "Secret Knock".

Yes, you can do this for as many push buttons as your doorbell can store in its memory. Your push button must first be already linked to your doorbell. Press your push button 3 times in quick succession. The doorbell will now sound the same melody as when you press the push button once. Now press the melody button on your doorbell one or more times until you hear the melody you want to select for the "Secret Knock". Where applicable, you can now press the Sun button one or more times to select the desired Halo colour for the "Secret Knock".

If you are not sure of the Mute status of your doorbell, reset by pressing and holding the mute button  until it beeps, then set it again to your desired timing.

If you have already reached the maximum number of devices for your doorbell, you will be able to de-link or remove a device by adding a replacement device at the same time. Please refer to the question below for instructions on how to do this.

If you have not reached the maximum number of devices for your doorbell, you will not be able to de-link or remove a single device. In this case, performing a factory reset (which removes all the linked devices) is the only option.

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device. 

Druk op de instellingenknop  op de deurbel tot een geel lampje van de kleine LED-indicator aan de zijkant van de deurbel of van de haloverlichting gaat knipperen (afhankelijk van het producttype).  

Configureer voor de externe bewegingssensor (L430x), de bewegingssensor voor Looptest conform de geselecteerde dag- of nachtmodus (afbeelding invoegen om aan te geven hoe men kan zien of de dag- of nachtmodus is ingesteld). Dit werkt als volgt:

1. Draai de TIJD-regeling volledig naar links (laagste waarde)
2. Als de bewegingssensor is ingesteld op NACHT voor gebruik met verlichting, draait u de SCHEMER-regeling volledig naar rechts (hoogste waarde). Als de bewegingssensor op DAG is ingesteld, draait u SCHEMER-regeling volledig naar links (laagste waarde).    
3. Loop rond in het detectiegebied om de bewegingssensor te activeren. De deurbel speelt een waarschuwing af en uw bewegingssensor is nu gekoppeld.  

Voor een interne bewegingssensor (HS3PIR1x, HS3PIR2x): Open het batterijklepje of neem de bewegingssensor uit de houder om de schakelaar voor sabotagebeveiliging om te zetten. De deurbel speelt een waarschuwingsgeluid en uw bewegingssensor is nu gekoppeld.

Unfortunately Honeywell do not currently offer such components separately.

The Quick Start Guides and Installation Manuals are available from this website. Please refer to the relevant product page or further down in this Support Section.

Honeywell offers a 2 year Guarantee on all Doorbell kits, Alarm kits, and accessories.

You will generally need a receipt as proof of purchase to make a claim under the Guarantee.

If no receipt is available, Honeywell Customer Services may be able to help establish a date of manufacture. If your doorbell or alarm kit was manufactured within the Guarantee period we can still honour the Guarantee as a good will gesture, even though we are under no obligation to do so.

All push buttons are provided with a confidence light. This light will flash 5 times when the push button battery needs replacement.

Check to see if the battery needs replacing, by replacing the CR2032 coin cell battery.

The doorbell beeps twice to notify you that the push button battery is low and needs replacing.

In cold conditions, poor location or environment, and when the doorbell system is operating at the maximum range, it is advisable to replace the batteries more frequently (i.e. every 12–18 months) to maintain optimum performance. Replace batteries immediately when the low battery indicator is activated.

Incorrect installation of the CR2032 coin cell battery may also damage the battery contact. Check the battery contact and reinsert the battery.

Check if the push button has been jammed in the closed position which may result in the push button light not being powered. If so, release the jammed button and ensure that there is no restriction on its movement.

If Wired Push Button light is still not functional, the light element may have failed. If so, you may need to replace the Wired Push Button module.

The battery life specified is calculated on typical usage using good quality alkaline batteries. Heavy usage and/or use of unsuitable batteries for example low quality Zinc will reduce the operational life from batteries.

The battery life of alkaline batteries will also be reduced if they are used in a hot or cold climate. For the longest battery life, use the doorbell within a temperature range of 5 to 25 deg C.

The battery life of Lithium coin cell batteries may be reduced and functionality may be impacted if they are used in a cold or freezing conditions. Heavy usage will also reduce the operational life from the battery.

1. Check to see if the bell wires are firmly connected at both ends - at the Wired Push Button and the Wired Doorbell bracket, and not dislodged. If not, reconnect the bell wires.
2. Check if the Wired Doorbell is connected to the wired bracket properly. If not, reconnect the doorbell to the bracket.
3. Check to see if there are any signs of corrosion or contamination on the Wired Push Button. If so, clean the corrosion and/or contamination off the contacts. If this is not possible, you may need to replace the wired push button.
4. If the Wired Doorbell is powered by battery and not via a transformer, the batteries may have been depleted and you may have noticed a low battery warning light on the doorbell. Replace the batteries and reinstall.
5. If the Wired Doorbell is powered by transformer, then the transformer may need replacing. (Caution: It is recommended to use a qualified electrician to check operation and/or replace the transformer)