What should I do if the indoor wireless motion sensor is not detecting a person’s movement? For example, when it won’t trigger the alarm?

Try one of the following solutions in this order:

  1. Ensure that the sensor is within effective radio range of the Keypad and is not mounted close to metal objects which may interfere with the wireless radio transmission.
  2. Ensure the battery isolation tab has been removed from the side of the sensor.


  3. Ensure that the Alkaline batteries are inserted correctly by checking the polarity.


  4. Ensure that the sensor is mounted the correct way up, (i.e. with detection window at top).
  5. Ensure that the sensor is mounted at the correct height, (i.e. 2-2.5 metres).


  6. After arming the system, wait for 2 minutes to allow the sensor to stabilise and become fully operational before attempting to test the sensor.

    If the above does not work, try a walk test.
    For Keypad-based systems only:
  7. Perform a walk test to ensure the ID of the sensor has been learnt into a zone (1-3). First, clear the area and wait for 2-3 minutes, then enter Test mode on the keypad by pressing the Disarm ka_disarm button on the keypad, followed by swiping a contactless tag or entering your PIN code. The keypad will respond by playing a melody. Now press the number 1 to place the system into Walk Test Mode. Now walk in front of the sensor. If the sensor is linked to the keypad, the keypad will play an alert sound and indicate the Zone number. If not, there will be no response from the keypad, and you will have to re-link the sensor to the keypad. To exit Test mode, press the Disarm button once again.

    ka_test_mode_1 ka_maintenance_2 ka_test_mode_7 ka_test_mode_4 ka_test_mode_5

    If you discover sensors that are not linked to the keypad, you will need to re-link them. If you have a Siren-based system, you will need to re-link the sensors to the Siren.