What should I do when the keypad is not working /functioning?

There could be a problem with the power supply to the keypad. Try one of the following steps:

  1. Ensure keypad is powered up by removing the 2 battery isolation tabs from the rear of the battery cover. Ensure that you are wearing ear defenders in case the alarm is triggered. If this is successful, the keypad will produce 2 beeps.

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  2. Ensure the batteries are inserted correctly by checking the polarity.
  3. If you are using an optional micro USB power adaptor, check the adaptor is plugged into the micro USB port located in the battery compartment and socket is switched ON.


  4. Check the fuse/MCB in the Consumer Unit on the circuit serving the Keypad if you are using an optional power adaptor

Note: Before replacing any fuses or resetting the MCB, the cause of the failure should be investigated and rectified.