Why does the keypad not alert me immediately that a Zone 2 or 3 door/window has been left open when I try to arm the system using the keypad? Or why does the wireless door and window sensor not trigger the alarm?

Try one of the following solutions in this order:

  1. Ensure that the sensor is within effective radio range of the Keypad and is not mounted close to metal objects which may interfere with the wireless radio transmission.
  2. Ensure the battery isolation tab has been removed from the side of the sensor.


  3. Ensure that the gap between the Magnet and Sensor is no more than than 10mm.


  4. Check and replace the battery in the door and window sensor.

    If the above does not work, try a walk test.

  5. Perform a walk test to ensure the ID of the sensor has been learnt into a zone (1-3). First, enter Test mode on the keypad by pressing the Disarm (insert icon) button on the keypad, followed by swiping a contactless tag or entering your PIN code. The keypad will respond by playing a melody. Now press the number 1, then walk around and open and close any windows or doors that you want to test. If the sensors are linked to the keypad, the keypad will play an alert sound and indicate the Zone number. If not, there will be no response from the keypad, and you will have to re-link the sensor to the keypad. To exit Test mode, press the Disarm button once again.

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    If you discover sensors that are not linked to the keypad, you will need to re-link them.